Accreditation is an important part of our safety and quality improvement plans.
All Monash IVF Group hospitals are fully accredited by Global Mark
The accreditation process measures our hospitals’ performance against the National Safety and Quality Health Service Standards (NSQHS) established by the Australian Commission on Safety and Quality in Healthcare (ACSQHC).
The NSQHS is the benchmark that all Public and Private Hospitals across Australia wide must meet to maintain their accreditation status.
By continually monitoring patient experience, via our surveys and other feedback, we can provide better services and care tailored to our patients’ needs and expectations.
In accordance with the National Safety and Quality Health Service Standard 2: Partnering with Consumers, the contents of this page have been reviewed by Monash IVF Group Consumer Advisory Committees.
We value your feedback and encourage all patients to communicate openly with their care providers during their stay. If you have any concerns, please let us know as soon as possible so we can address them promptly. If you would like to share your experience with us or raise any issues concerns, please complete the relevant survey below:
Sydney CBD https://surveys.qpsbenchmarking.com/s3/Patient-Experience-Survey-Sydney-CBD-Day-Surgery-2025
Cremorne https://surveys.qpsbenchmarking.com/s3/Patient-Experience-Survey-Cremorne-Private-Day-Surgery-2025
Repromed https://surveys.qpsbenchmarking.com/s3/Patient-Experience-Survey-Repromed-Day-Surgery-2025
To continuously improve our care, we engage an independent company to conduct a Patient Reported Experience Measures (PREMs) survey. Most patients receive this survey electronically 10–15 days after discharge, with a hard copy available when needed. If you require assistance completing the survey, please let us know.
As part of our commitment to excellence, we regularly measure and benchmark our performance using a range of Clinical Indicators to ensure the highest standards of care.
In line with National Safety and Quality Health Service (NSQHS) Standard 2: Partnering with Consumers, the content of this page has been reviewed by the Monash IVF Group National Consumer Advisory Committee to ensure it aligns with patient needs and expectations.
Broadwater Clinical Indicators
Cremorne Clinical Indicators
Sydney CBD Clinical Indicators
Repromed Clinical Indicators
Part of our Governance structure, the Medical Advisory Committee includes representatives from each Specialty group.
The Medical Advisory Committee (MAC) consists of:
- The General Manager of Day Hospitals
- The Director of Clinical Services
- Representatives from our specialist groups:
- – Anaesthetics
- – Gynaecology
- – IVF
- – Orthopaedics
- – Urology
The Committee is also supported by an Quality & Risk member. Meetings are held Quarterly and members are elected at the Annual General Meeting.
For more information about our Medical Advisory Committee, please contact the hospital’s General Manager of Day Hospitals at monique.teodoro@monashivfgroup.com.
Feedback from our consumers and the local community plays a key role in improving the experiences we provide for patients.
Our Consumer and Community Advisory play an important role in the operation of our hospital – offering a consumer perspective to organisational decision making.
The NCAC meet quarterly with representatives of the hospital’s Executive, providing suggestions, ideas and feedback on patient information and organisational projects such as the hospital’s models of care, major building works and business development opportunities.
For more information about becoming a member, or expressing your interest to join the National Consumer Advisory Committee, please contact Monique Teodoro at monique.teodoro@monashivfgroup.com