Monash IVF Website and Application (App) Collection and Use Disclosure Notice (Website and App Privacy Policy) sets out the way in which we handle information collected through our website and App. When you use our website or App you may provide us with personal information, including information collected via third party providers.
Monash IVF has a separate privacy policy (the ‘Monash IVF Group Privacy Of Your Information Policy’ or ‘Privacy Policy’) which sets out the way in which we will handle your personal information in compliance with the Privacy Act 1988 (Cth) and Australian Privacy Principles contained in that Act, and other relevant privacy laws. The purposes for which we collect personal information are set out in more detail in our Privacy Policy.
Use of personal information collected through our website or APP
We will collect your personal information through our website App (such as your email address or other contact details) if you submit an online enquiry, seminar registration to us directly or request access to the App.
We may also collect information that may be considered personal information through third party cookies and pixels. We will take all reasonable steps to minimize the data collected by third party cookies and pixels, and will only use the information for a purpose identified in our Privacy Policy.
Where information collected by Monash IVF is personal information, we will only use this information in accordance with our ‘Monash IVF Group Privacy Of Your Information Policy‘ and relevant privacy laws. The primary purpose for which we collect your information on the Website and App is for administrative and internal business purposes related to the services we provide or may provide to you. Secondary purposes may include marketing, sending newsletters, and providing technology updates.
Cookies
Cookies are small files that are stored on your computer, tablet or mobile phone by a website which record your visit and collect statistical information.
Monash IVF uses cookies via our website to improve your browsing experience, track the number of website views and provide you with relevant information across our website and on third party sites including other websites and social media pages.. We use the information sourced from these cookies to help improve our website experience by creating more effective content and developing better user experiences.
PLEASE NOTE: This data is anonymous and cannot be tracked back to any one user.
Remarketing with Google Analytics
Monash IVF uses analytics data and the double click cookie to serve ads based on a user’s prior visits to our website. You have the ability to opt out of the double click cookie by visiting the Google advertising opt-out page or by opting out of Google Analytics by visiting the Google Analytics opt-out page.
If you would like to know more about remarketing, you can view Google’s Remarketing Privacy Guidelines, Policies, and Restrictions pages.
Other pixel and cookies used by Monash IVF
In addition to Google Analytics, Monash IVF uses the following pixel providers on the website, for the following reasons.
If you would like to opt-out of any pixel use, please follow the instructions set out below.
| Third party pixel | Why do we use them? | How can you opt-out? |
| Meta | We use Meta Pixel to track user interactions with our website, measure the effectiveness of our advertising campaigns, and retarget users who have visited our site with relevant ads on Facebook, Instagram, and other Meta platforms. | You can opt-out of Meta Pixel tracking by adjusting your ad preferences on Facebook or Instagram. Visit Facebook Ad Settings to manage your preferences. |
| Google GA 4 | We use Google Analytics 4 to collect website traffic data and analyze user interactions on our website. This helps us understand how users engage with our content and optimise our site’s performance and improve our experience. | You can opt-out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-On or by enabling Do Not Track in your browser. |
Contact us
If you have any questions relating to our Website and App Collection Notice or for further information on how we collect, use, disclose, and store your personal information please view our ‘Monash IVF Group Privacy of Your Information Policy’ or don’t hesitate to contact us at 1800 730 431, email privacy.officer@monashivfgroup.com or write to Privacy Officer at Monash IVF Group, Level 1, 510 Church Street, Cremorne VIC 3121.
1. Introduction
Day Surgery Group (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) and the Privacy Act 1988.
2. Collection of Personal Information
We collect personal information that is reasonably necessary for our functions and activities. This may include, but is not limited to:
- Name
- Contact details (e.g., email address, phone number)
- Date of birth
- Medical history and health information (sensitive information)
- Information collected via our website (e.g., IP address, browser type)
3. Collection of Sensitive Information
We collect sensitive information, such as medical history and health information, via a web form. We will only collect this information with your consent, unless an exception applies as outlined in the Privacy Act 1988.
4. Use of Personal Information
We use your personal information for the following purposes:
- To provide and manage our services
- To communicate with you
- To improve our website and services
- To comply with legal and regulatory requirements
5. Disclosure of Personal Information
We may disclose your personal information to:
- Our employees and contractors
- Third-party service providers (e.g., IT service providers)
- Regulatory authorities, if required by law
- Other entities within the Monash IVF Group
6. Use of Tracking Technologies
Our website uses Google Tag Manager, Google Analytics 4, Google Ads, and Meta Pixel to collect information about your use of our website. This information helps us understand how visitors interact with our website and improve our services. These tools may collect information such as your IP address, browser type, and pages visited.
7. Opting Out of Tracking Technologies
You can opt out of tracking and data collection by adjusting your browser settings or using opt-out features provided by the tracking technologies:
- Google Analytics: You can opt out by installing the Google Analytics Opt-out Browser Add-on.
- Google Ads: You can adjust your ad settings on your Google Account or use the opt-out features provided by Google Ads.
- Meta Pixel: You can adjust your ad preferences on your Facebook account.
8. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. This includes implementing physical, technical, and administrative security measures.
9. Access to and Correction of Personal Information
You have the right to access and correct your personal information held by us. If you wish to access or correct your personal information, please contact us using the details provided below.
10. Complaints
If you have any concerns or complaints about how we handle your personal information, please contact us. We will take your complaint seriously and work to resolve it promptly.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated Privacy Policy will be posted on our website, and we encourage you to review it regularly.